Using AI for Enhanced Customer Experience and Customer Engagement

  Forrester, the American market research company, defines customer experience as, "How customers perceive their interactions with your company." Certified Customer Experience Professional and Customer Experience Specialist, Ian Golding describe... Read more

Artificial Intelligence and Machine Learning: A Comparison

Before we realized the arrival of Artificial intelligence (AI) in our lives, that was once thought only as a “sci- fi”, digital world started buzzing the scientific words that we never thought we’d hear - Artificial Intelligence, Machine Learning, Da... Read more