Using AI for Enhanced Customer Experience and Customer Engagement

  Forrester, the American market research company, defines customer experience as, "How customers perceive their interactions with your company." Certified Customer Experience Professional and Customer Experience Specialist, Ian Golding describe... Read more

Creating Minimal, Easy & Effective Chatbots with Microsoft LUIS

      "If you ask me what's your certainty that chat is going to be the next once-in-a-decade platform, I would say 99%. I am completely convinced that chat is going to be the next big platform." - Ted Livingston, CEO Kik The Chatb... Read more

by Ananthu Nair | 6th March 2017 | 0 Views #

Building Better Chatbots

“The difficulty in building a chatbot is less a technical one and more an issue of user experience. The most successful bots will be the ones that users want to come back to regularly and that provide consistent value.” - Matt Hartman, Director of Seed... Read more