Using AI for Enhanced Customer Experience and Customer Engagement

  Forrester, the American market research company, defines customer experience as, "How customers perceive their interactions with your company." Certified Customer Experience Professional and Customer Experience Specialist, Ian Golding describe... Read more

Creating Minimal, Easy & Effective Chatbots with Microsoft LUIS

      "If you ask me what's your certainty that chat is going to be the next once-in-a-decade platform, I would say 99%. I am completely convinced that chat is going to be the next big platform." - Ted Livingston, CEO Kik The Chatb... Read more

by Ananthu Nair | 6th March 2017 | 0 Views #

Messenger AI Chatbots: Should You Care?

“No one wants to have to install a new app for every business or service they want to interact with. We think you should be able to just message a business in the same way you message a friend.” - Mark Zuckerberg, Facebook CEO, April 12, 2016. Facebo... Read more